Purchases
Tropic Tumble purchases are processed by the App Store or Google Play. If something is missing, use Restore Purchases in the app first so the game can sync the store entitlement and your account-backed inventory.
Tropic Tumble is still in coming-soon mode, so live store purchases and purchase restoration are not available yet. This page is already wired for launch review so the public guidance matches the app once store billing is live.
Step 1
What syncs
Active subscriptions and permanent unlocks can be re-synced from the store account that owns them.
Consumables such as coins, gems, lives, or boosters are not replayed forever by the store after they are processed. Your current balance comes from your Tropic Tumble account or backend state.
Refunds are generally handled by Apple or Google through the store where the purchase was made.
Step 2
The website is a fallback for billing or missing-item cases that still need human review after the in-app restore flow. Include your Support ID, platform, order reference, and any receipt screenshots so the support inbox can investigate quickly.
You were charged, used Restore Purchases in the app, and the item is still missing.
You need help matching the purchase to the correct Support ID or player account.
You have a refund, billing, or wrong-item question.