Full privacy details

Privacy Policy

What Tropic Tumble collects, why we use it, how purchases and support requests are handled, and what player choices are available.

Quick reference

Privacy details for support, purchases, gameplay data, account requests, and live operations.

Last updated 2026-05-23 · Version 0.1.0-draft

Tropic Tumble collects only the information needed to run the game, support players, investigate issues, and manage purchases and account requests.

Support ID or Player ID used to find your game profile or support history.
Email address when you contact support or use an account-linked feature.
Name only when you submit it through a support or contact form.
Platform, app version, device model, and basic device details that help us troubleshoot problems.
Gameplay progress such as levels, stars, rewards, lives, boosters, coins, events, journal items, and island progress when needed for support or account operations.
Purchase references, order IDs, receipts, and restore-purchase details.
Bug reports, messages, screenshots, videos, and attachments you choose to send.
Website analytics preference records and consent choices saved when you respond to the analytics banner on our public sites.
Crash, diagnostics, performance, security, and analytics data used to keep the game stable and improve the experience.
Advertising or attribution data only if those features are added and disclosed in the future.

We use information to operate Tropic Tumble and keep the player experience working as expected.

Provide, maintain, and improve the game.
Save or recover progress where the game supports it.
Restore purchases and investigate missing items or rewards.
Respond to support requests, account requests, and gameplay questions.
Investigate bugs, crashes, missing rewards, account issues, or abusive behavior.
Protect players, the game, and support systems from fraud, cheating, abuse, or misuse.
Balance levels, events, rewards, and live game systems.
Meet legal, tax, store, payment, safety, or security obligations.

Trusted service providers may process information only as needed to help us operate Tropic Tumble and related support workflows.

App stores and payment processors such as Apple App Store and Google Play.
Hosting, cloud, and storage services.
Support form, email, and customer support tools.
Analytics, diagnostics, and crash reporting services, including Google Analytics for the website when enabled with consent.
Security, abuse-prevention, and anti-spam services.
Admin, moderation, and operational support tools.

Purchases are processed by Apple or Google through the store used for the transaction.

We do not directly collect full payment card details.
We may receive order references, receipt details, product information, purchase status, and platform details when investigating a purchase issue or restoring items.
Refunds are generally handled by the store where the purchase was made.

We keep information only as long as needed for the purposes described in this policy.

Support records are kept as long as needed to respond, keep records, and protect the service.
Gameplay and account-linked data may be kept while a player profile or account remains active.
Purchase and safety records may be kept longer for billing, fraud prevention, tax, security, legal, or platform compliance reasons.
Deleted accounts or deletion requests are removed unless some records must be retained for legal, security, store, or fraud-prevention reasons.

Players can request deletion of account-linked or support-related information through the app or the website when those features are available.

Use the in-app delete-account flow when account features support it.
Use the website account deletion form at /support or /account-deletion for web-based requests.
Deletion may remove progress, rewards, cloud save data, support history, and account-linked information.
Some legal, tax, fraud-prevention, purchase, or security records may still be retained where required.
For help with deletion or privacy questions, contact jpottstudios@gmail.com.

Tropic Tumble is intended for a general audience.

We do not knowingly collect personal information from children where parental consent is required, except where needed for store-compliant support or safety workflows.
Parents or guardians can contact support to ask questions or request deletion of submitted information.

This policy should stay honest about what the game currently does.

Tropic Tumble does not currently show third-party ads unless those features are added and disclosed later.
Our public websites may use consent-based analytics to understand visits, store-button clicks, and support flow usage after a player accepts analytics.
If optional rewarded ads, attribution, or tracking tools are introduced, this policy and store disclosures must be updated before release.
Analytics and diagnostics may be used to understand crashes, performance, progression issues, and feature quality.

We use reasonable safeguards to protect submitted information and operational systems.

Private support attachments and admin tools are protected with access controls and signed access where applicable.
No online service can be guaranteed to be completely secure.

If we change this policy, we will update the date and publish the revised version here.