How do I get support fastest?
Open the in-game Support screen, copy your Support ID, and include it with screenshots or video. The official support email is jpottstudios@gmail.com.
FAQ
Player help, store review, and operations answers.
This page explains the public workflows behind Tropic Tumble support, purchases, deletion, attachments, legal links, and player-visible responses.
How do I restore purchases?
Use Restore Purchases in the app first. If something is still missing after the in-app sync, contact support with your Support ID, store receipt, and approximate purchase time.
How do account deletion requests work?
Submit the account deletion form with your player ID and account email. We track verification and completion separately from normal support tickets for privacy compliance.
What attachments can I send?
Protected forms accept png, jpg, jpeg, webp, mp4, mov, and pdf files. You can attach up to five files, with a 25MB limit per file.
Will internal admin notes be sent to me?
No. Internal notes stay private. Only player-visible responses are emailed or used to create in-game notifications.
Can support grant currency or items?
Only audited admin tools can grant or revoke gems, coins, hearts, items, and entitlements. They cannot edit arbitrary progression.
What are the App Store and Google Play review links?
Privacy, terms, support, purchases, account deletion, contact, and FAQ pages all live on tropictumblegame.com for store review.
How quickly are tickets reviewed?
We aim to respond within two business days, with priority handling for account-risk, deletion, and billing cases.